Emotional Intelligence in Action

The importance of emotional intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams. This book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to four leading emotional intelligence models the EQ-I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA making it easy to use with all the models. Revised to respond to the significant changes in EQi-2.0 and to add two new instruments, TESI and EISA, this Second Edition now offers in-depth coverage of such emerging topics as emotional expression, as well as twenty new exercises, accompanied by reproducible handouts for your participants. Ideal for both individual or team coaching or as part of a wider leadership and management development program, Emotional Intelligence in Action, Second Edition provides highly-effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization.

The importance of emotional intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams.This book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to four leading emotional intelligence models - the EQ-I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA - making it easy to use with all the models.Revised to respond to the significant changes in EQi-2.0 and to add two new instruments, TESI and EISA, this Second Edition now offers in-depth coverage of such emerging topics as emotional expression, as well as twenty new exercises, accompanied by reproducible handouts for your participants.Ideal for both individual or team coaching or as part of a wider leadership and management development program, Emotional Intelligence in Action, Second Edition provides highly-effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization.

On the WebAcknowledgmentsIntroduction: Getting the Most from This ResourcePART ONE Using Emotional Intelligence to Create Real ChangeCHAPTER 1 The Case for Emotional IntelligenceCHAPTER 2 How Everyone Can Use the Exercises: Cross-Reference MatrixPART TWO Exploring Emotional Intelligence and Well-Being Skills1 Self-Regard2 Self-Actualization3 Emotional Self-Awareness4 Emotional Expression5 Assertiveness6 Independence7 Interpersonal Relationships8 Empathy9 Social Responsibility10Problem Solving11 Reality Testing12 Impulse Control13 Flexibility14 Stress Tolerance15 Optimism16 Happiness/Well-BeingPART THREE Emotional Intelligence Exercises to Build Effective Skills1 Self-RegardEXERCISE 1.1 Lighten Up with Self-CompassionEXERCISE 1.2 Of Thine Own Self Be AwareEXERCISE 1.3 ReconciliationEXERCISE 1.4 Toot Your Horn and Scratch Your Back2 Self-ActualizationEXERCISE 2.1 Leverage Your Time with a 2% SolutionEXERCISE 2.2 The Scavenger HuntEXERCISE 2.3 Becoming All That You Can BeEXERCISE 2.4 Applying Inspiration3 Emotional Self-AwarenessEXERCISE 3.1 Expanding Your Uncommon AwarenessEXERCISE 3.2 Are You in Touch?EXERCISE 3.3 It Just Bubbles UpEXERCISE 3.4 Moving Toward, Moving Away4 Emotional ExpressionEXERCISE 4.1 Expressing ResistanceEXERCISE 4.2 Say It Nonverbally!EXERCISE 4.3 Tell a StoryEXERCISE 4.4 Expressing Emotions in Social Media5 AssertivenessEXERCISE 5.1 Developing Appropriate Assertiveness Within Your TeamEXERCISE 5.2 Ramp It UpEXERCISE 5.3Dial It BackEXERCISE 5.4Getting Your Point Across6 IndependenceEXERCISE 6.1 Virtual Decision MakingEXERCISE 6.2 Cut the Apron StringsEXERCISE 6.3 Solitary EffortEXERCISE 6.4 Going Along with the Group--Or Not7 Interpersonal RelationshipsEXERCISE 7.1 Investment in FriendsEXERCISE 7.2 You've Got Good NewsEXERCISE 7.3 Making New FriendsEXERCISE 7.4 Fun and Meaningful Relationships8 EmpathyEXERCISE 8.1 Recipe for Influence: Curiosity and CompassionEXERCISE 8.2 Connect Feeling with MeaningEXERCISE 8.3 Mixed EmotionsEXERCISE 8.4 Do as the Empathic Do9 Social ResponsibilityEXERCISE 9.1 Focus on Something Bigger Than YourselfEXERCISE 9.2 Reflect the BestEXERCISE 9.3 Who Do I Work for?EXERCISE 9.4 The Value of Volunteering10 Problem SolvingEXERCISE 10.1 When Problems Become ConflictsEXERCISE 10.2 Emotions Affect Decision MakingEXERCISE 10.3 Using the MasterSolve Model for TeamsEXERCISE 10.4 Win-Win NegotiatingEXERCISE 10.5 Let's Cover Our Bases11 Reality TestingEXERCISE 11.1 Political SavvyEXERCISE 11.2 Feel, Hear, See--Is It Reality?EXERCISE 11.3 Visit Their RealityEXERCISE 11.4 Using All Three of Your Minds12 Impulse ControlEXERCISE 12.1 Putting on the BrakesEXERCISE 12.2 To Impulse or Not to ImpulseEXERCISE 12.3 The Urge to SplurgeEXERCISE 12.4Hot Buttons13 FlexibilityEXERCISE 13.1 The Highly Flexible TeamEXERCISE 13.2 No More ShutdownsEXERCISE 13.3 Yes, No, Maybe SoEXERCISE 13.4 Flex Time14 Stress ToleranceEXERCISE 14.1 The EZ Stress BusterEXERCISE 14.2 'Cause You've Got PersonalityEXERCISE 14.3 Water Off a Duck's BackEXERCISE 14.4 Deep Center Breathing15 OptimismEXERCISE 15.1 Optimistic Self-Talk and BehaviorEXERCISE 15.2 Be Solution-FocusedEXERCISE 15.3 See a Positive ResolutionEXERCISE 15.4 The Optimistic Explanation16 Happiness/Well-BeingEXERCISE 16.1 Beyond Personal SilosEXERCISE 16.2 Growing My HappinessEXERCISE 16.3 Pay It Forward with GratitudeEXERCISE 16.4 Attitude of GratitudeResourcesReferencesAbout the AuthorsIndex