The 2012 Pfeiffer Annual

The Leader in Resources for Training & HR Professionals for the Past Four Decades For 40 years, The Pfeiffer Annuals have helped consultants, experts, and academics in the field to stay informed and ahead of the curve. The 2012 Pfeiffer Consulting Annual is a toolkit of ideas, methods, techniques, and models that support your work as an internal or external organizational consultant. It addresses the broad range of topics that are of most interest to professionals in the field. The materials provide accessible means of interacting with a diverse variety of systems and processes from collaborative workflows and executive coaching to strategic planning and organizational development. This Annual presents a "e;Learning in the Moment"e; theme. It addresses today's hectic world of immediate need and urgent access and includes information on teams and groups, leadership, communication, organizations, and problem solving. Experiential Learning Activities (ELAs) cover a broad range of consulting topics. The activities are presented as ready-to-use designs for working with groups: facilitator instructions and all necessary handouts are included. ELAs showcasing the theme cover storytelling, leadership, change management, and diversity. The Inventories, Questionnaires, and Surveys section contains tools to help respondents take an objective look at themselves or their organizations and determine how a particular theory applies to their situations. Don't miss the Cultural Readiness Scale for WEB 2.0 in this section. The articles section presents the current thinking about workplace communications, leadership, and individual development. Travis L. Russ, Jean Lamkin, Mohandas Nair, Linda Raudenbush, and Leonard Goodstein have contributed must-read articles. And while the article by Jennifer Labin is a part of the theme, the topic of engagement is a part of discussions in almost every organization. Year after year, the Consulting Annual has provided thousands of professionals with up-to-date information and tools to make organizations more effective. Delve into this volume and you will understand why it is the most reliable source for practical, professional, performance-boosting tools and fresh ideas. Discover more at pfeiffer.com

The Leader in Resources for Training & HR Professionals for the Past Four DecadesFor 40 years, The Pfeiffer Annuals have helped consultants, experts, and academics in the field to stay informed and ahead of the curve.The 2012 Pfeiffer Consulting Annual is a toolkit of ideas, methods, techniques, and models that support your work as an internal or external organizational consultant. It addresses the broad range of topics that are of most interest to professionals in the field. The materials provide accessible means of interacting with a diverse variety of systems and processes--from collaborative workflows and executive coaching to strategic planning and organizational development.This Annual presents a "Learning in the Moment" theme. It addresses today's hectic world of immediate need and urgent access and includes information on teams and groups, leadership, communication, organizations, and problem solving.Experiential Learning Activities (ELAs) cover a broad range of consulting topics. The activities are presented as ready-to-use designs for working with groups: facilitator instructions and all necessary handouts are included. ELAs showcasing the theme cover storytelling, leadership, change management, and diversity.The Inventories, Questionnaires, and Surveys section contains tools to help respondents take an objective look at themselves or their organizations and determine how a particular theory applies to their situations. Don't miss the Cultural Readiness Scale for WEB 2.0 in this section.The articles section presents the current thinking about workplace communications, leadership, and individual development. Travis L. Russ, Jean Lamkin, Mohandas Nair, Linda Raudenbush, and Leonard Goodstein have contributed must-read articles. And while the article by Jennifer Labin is a part of the theme, the topic of engagement is a part of discussions in almost every organization.Year after year, the Consulting Annual has provided thousands of professionals with up-to-date information and tools to make organizations more effective. Delve into this volume and you will understand why it is the most reliable source for practical, professional, performance-boosting tools and fresh ideas.Discover more at pfeiffer.com

Website Contents xiPreface xvThe Difference Between Training and Consulting: WhichAnnual to Use? xxiIntroduction to The 2012 Pfeiffer Annual: ConsultingxxvExperiential Learning ActivitiesIntroduction to the Experiential Learning Activities Section1Experiential Learning Activities Categories 5Movie Memories: Using Cinema as a Doorway to EmotionalExploration 15Moisés Sznifer, Rea Dennis, and Luciana MedeirosThe Rant: Turning Complaints into Solutions 23Nancy JacksonTweet at Me: Learning About Twitter 29Allison Michels and Kris Taylor**Get Unstuck: Using Storytelling for Group Problem Solving35Karen Dietz and Lori L. SilvermanThe Human Flowchart: Understanding Work as a Process 39M.K. KeyWho's Got the Power? Experiencing Unequal Resources 45Terry MurrayEarthWars: Simulating a Negotiation 55Noam Ebner and Yael EfronEverything But the Kitchen Sink: Multi-Tasking as a Team71Ron Roberts**Our Uniqueness: Finding What We Share 79Linda M. Bedinger and Charlotte S. WaismanCompany Merger: Solving Group Problems 91Rajinder Kaur Sokhi, Devesh Nath Tripathi, and MituMandalTeamwork Toolkit: Leading More Effective Teams 97Peter R. GarberCoach Me: Practicing Practical Coaching Skills 105Lily Cheng and Peter ChengQuestionable Questioner: Using the Power of Expectations109Cindy Lee HallSelf-Care as a Strategy: Increasing Leadership Performance115Patricia Johnson and Michael Kroth**My Ideal Leader: Exploring Leadership Development 123Diane HamiltonPleasures and Pains: Understanding Employees' Perceptionsof the Organization 129Parth Sarathi**One-Minute Speeches: Practicing Change Messages 133Antoine Gerschel and Lawrence PolskyEditor's ChoiceIntroduction to the Editor's Choice Section 139**Connect to the Values 141Deborah ThomasInvesting Energy in Career Enrichment 145Beverly Kaye and Sharon Jordan-EvansInventories, Questionnaires, and SurveysIntroduction to the Inventories, Questionnaires, and SurveysSection 149i Cultural Readiness Scale (CuReS) for Web 2.0 151Sacip Toker and James L. MoseleyAssessing Your Organizational Performance Management 169Cynthia SolomonArticles and Discussion ResourcesIntroduction to the Articles and Discussion Resources Section181Managing in a Multicultural Environment 183Barbara Pate Glacel**Conducting a 361 191Travis L. Russ**Effective Use of Assessments 201Jean G. LamkinManaging Your Needs Assessment: A Checklist for Planning andImplementation 205Ryan Watkins and Maurya West-Meiers**Developing Management Skills: A Process of ContinuousAdaptation 213Mohandas Nair**The True Story of a Fantastically Successful Team-BuildingExperience! 223Linda RaudenbushProcess-Based Role Analysis and Design 233Avinash Kumar Srivastav**Coaching: Learning in the Moment 251Leonard D. GoodsteinTransform Your Firm's Position by Transforming YourPerspective 259Ramona RileyTrust or Performance Appraisals: Choose One 267Wally HauckiFive Steps to Engagement: Simple and Practical Methodsfor Implementing an Employee Engagement Initiative 277Jennifer LabinContributors 285Contents of the Companion VolumeThe 2012 Pfeiffer Annual: Training 291iCutting-Edge Topics**Learning in the Moment Topics