Transformative HR

John Boudreau is professor of Management and Organization at the Marshall School of Business and research director, Center for Effective Organizations, at University of Southern California. He is author of over sixty publications and is featured in Harvard Business Review, The Wall Street Journal, Fortune, and BusinessWeek.

Proven HR strategies that can have a real impact on organizational successThis book demonstrates how some of the world's most admired and prominent organizations are redefining HR leadership by using evidence-based change to inform human capital decisions that optimize efficiency, effectiveness and strategic impact. The authors present the five foundational principles to the new HR decision science: Logic-driven analytics, segmentation, risk leverage, synergy and integration and optimization.* Includes practical suggestions and approaches to help executives put the book's principles into action* Contains insight based on the experiences of leading global organization such as PNC Bank, CME Group, Royal Bank of Scotland, Deutsche Telekom and Shanda Interactive Entertainment* Features in-depth case studies of 6 international companies: Coca-Cola, Khazanah Nasional Berhad, IBM, Ameriprise Financial, Royal Bank of Canada and Royal Bank of ScotlandThis groundbreaking book reveals a new approach to deliver sustainable change and business results. It is enhanced with success stories from leading companies that engage leadership and involve employees in ways that make a lasting impact on their companies.

Acknowledgments ixIntroduction: The Promise of Evidence-Based Change xiPart One: The Five Principles of Evidence-Based Change 11. Information Overload or Persuasive Analytics? 32. Where Are Your Pivotal Talent Segments? 273. Risk: Is It Just a Four-Letter Word? 494. Your HR Portfolio: Is It Less Than the Sum of Its Parts? 775. "Spreading Peanut Butter" or Optimizing Investments? 95Part Two: Six In-Depth Cases of Evidence-Based Change 1136. Royal Bank of Canada's HR Partnership 1157. Coca-Cola Combines Passion and Rigor 1358. Khazanah Nasional's Pursuit of Nation Building 1499. IBM's Workforce Management Initiative 16910. Ameriprise Financial Reinvents Its HR Function 18511. Royal Bank of Scotland Proves People Matter 203Conclusion: Refl ections on What We've Learned 221Appendix: Summary of Lessons Learned 233References 241About the Authors 243Index 245