Effective Virtual Conversations

Jennifer Britton, MES, CHRP, CPT, PCC is the author of Effective Group Coaching (Wiley, 2010) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013). An expert in the area of group coaching and team development and a performance improvement specialist, she founded her company, Potentials Realized, in 2004. Since early 2006, her Group Coaching Essentials teleseminar program has supported hundreds of coaches in the creation and implementation of their own group coaching practice.
An award-winning program designer, Jennifer is dedicated to supporting groups, teams and organizations in the areas of leadership, teamwork and performance. She draws on more than two decades of experience as an experiential educator and former manager with the United Nations and other humanitarian organizations, with a global client list that spans government, corporate and nonprofit sectors, from financial services to education and healthcare.

Jennifer is considered a thought leader in the field of coaching groups and teams. Her first book, Effective Group Coaching, was the first to be published on the topic globally, and has been well received by coaches all over the world and is used as a text and/or recommended resource for many coach training programs. She also speaks internationally to groups on topics related to coaching, leadership, teamwork, emotional intelligence and capacity building.

Credentialed by the International Coaching Federation, Britton was originally trained and certified by the Coaches Training Institute. She has also completed advanced coaching training in the areas of ORSC and Shadow Coaching. A Certified Performance Technologist (CPT), Britton holds a Masters of Environmental Studies (York University) and a Bachelor of Science in Psychology (McGill).

Jennifer divides her time between just north of Toronto in East Gwillimbury, Ontario, and beautiful Muskoka, where she enjoys her next passion - nature - with her family.

We live and work in an increasingly digital world. From coaching to meetings, from training to events, more and more of our professional interactions are moving from the "real world" to the virtual realm. But while technology continues to evolve at lightning speed, much of our communication methodology is still stuck in the 20th century. The result? Miscommunication, disengagement, and lost time and productivity.
Effective Virtual Conversations: Engaging Digital Dialogue for Better Learning, Relationships and Results is the antidote to this situation.
"In this world of ever-increasing virtual communication, if you conduct online meetings, training, or coaching, Effective Virtual Conversations is your go-to book for reducing the bumps and wrong turns along your journey to communicating effectively in the virtual sphere." - Suzan Czajkowski, MA, PCC, TheCommCoach
Written by award-winning group coaching and team development expert and former global virtual leader Jennifer Britton, Effective Virtual Conversations is your guide to successfully navigating and getting the most out of this brave new world of communication.
"I have recently used this roadmap successfully in my work with top-management and leaders in Sweden, Serbia, and other countries. Jennifer¿s book 'walks it's talk.'" - Martin Lagerstrom - Executive Coach, Consultant and Advisor, Statistics Sweden
Step by step, you'll develop not only the necessary skills to communicate and lead across a constantly changing range of platforms, but the confidence you need to build interpersonal connections, facilitate events and successfully translate almost any activity to the virtual realm. You'll learn:

Essential elements and core skills of virtual conversations

Understanding - and avoiding - the "Death by Conference Call" mindset

Safety, Connection and Trust - the Triad of Virtual Learning

The importance of understanding cultural differences

How to design a successful virtual event from start to finish

Common pitfalls and how to avoid them

Creating exceptional virtual and remote teams, and developing resourceful virtual team leaders

And more…





"Effective Virtual Conversations is a valuable resource for virtual team leaders. It is generous with useful knowledge that can be used for day to day management and includes a variety of references for further reading. I particularly like the practical activities which can be used for virtual team development." -- Jocelin Caldwell, BA ACC RRP CCDP, Vice President Operations, WCG Services

Featuring a wide range of simple and practical toolkits, worksheets, activities and more, Effective Virtual Conversations will give you the tools you need to boost the connection, trust and engagement of your virtual events, setting everyone up for success in the virtual space whether you are a team leader, project manager, coach or trainer.