How to Deal With Difficult People

DON T LET PROBLEM PEOPLE GET TO YOU! Whether it s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people to make your life less stressful and a great deal easier.

DON'T LET PROBLEM PEOPLE GET TO YOU!Whether it's a manager who keeps moving the goal posts, anuncooperative colleague, negative friend, or critical familymember, some people are just plain hard to get along with.Often, your immediate response is to shrink or sulk, becomedefensive or attack. But there are smarter moves to make whendealing with difficult people. This book explains how to cope witha range of situations with difficult people and to focus on whatyou can change.This book will help you to:* Understand what makes difficult people tick and how best tohandle them* Learn ways to confidently stand up to others and resist theurge to attack back* Develop strategies to calmly navigate emotionally-chargedsituations* Deal with all kinds of difficult people - hostilemanipulative and the impossible* Know when to choose your battles, and when to walk awayWhy let someone else's bad attitude ruin your day? Howto Deal With Difficult People arms you with all the tools andtactics you need to handle all kinds of people - to make yourlife less stressful and a great deal easier.

Introduction viiPart One Dealing With Difficult People 11 Difficult People and Their Difficult Behaviour 32 Is It You? 173 Communicating With Difficult People 454 Standing Up to Difficult People 67Part Two Putting It Into Practice 915 Dealing With Direct Hostility 936 Dealing With Indirect Hostility 1177 Dealing With Passive People 143Part Three When All Else Fails 1618 Dealing With Impossible People 163Conclusion 185About the Author 189Acknowledgements 191Index 193