Assertiveness

How to overcome challenges with confidenceNo matter how successful we are, we all face stressful and hard-to-handle challenges in daily life, and - if we want to be as happy and healthy as we can - we must learn to assert ourselves, make our voices heard and approach life with confidence and self-assurance.This book is a roadmap to help you navigate your way through those challenging opportunities, hurdles and milestones. Taking universal scenarios case by case, and packed with practical tips, this inspiring, down-to-earth book will give you the tools to build your self-esteem and become happier, healthier, and in control of your own destiny.* Written in an approachable style which posits practical solutions to a range of universal problems* Deals with assertiveness in business, family, social situations and all areas of life* Covers topics like 'dealing with your boss', 'dealing with finances', 'asking for a pay rise', 'saying no at work'

Introduction 1Part One 51 What is Assertion? 72 Win-Win 293 It's All in the Mind 474 Assertive Communication 85Part Two 1255 Getting the Respect You Deserve at Work 1296 Getting the Best Out of People at Work 1417 Handling Dif. cult Behaviour and Coping with Con0 ict 1558 Being Assertive in Meetings and Presentations 1679 Families - Who'd Have 'em? 18110 Friends, Neighbours and Social Occasions 19311 Getting the Service You Deserve 205Sustaining Your Assertion 217About the Authors 225Acknowledgements 227Index 229