An Empowering Approach to Managing Social Service Organizations

Presenting an empowerment-oriented management approach, this ground-breaking how-to guide covers the most recent innovations and current theories you need to create a successful social service organization.

This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including:

• Values and ethics
• Organizational structure
• Diverse clientele and access to services
• Barriers to service delivery
• Cultural competency
• Fight for social justice
• Financial resource management
• Evaluating program outcomes
• Control of the external environment

A must-have reference, An Empowering Approach to Managing Social Service Organizations will help practicing professionals and students on the cusp of leadership improve service delivery to clients, make improvements in workplace conditions, acquire critical resources and retain the leadership power needed to survive in a turbulent social, political and economic environment.

Acknowledgements
Preface
SECTION I: INTRODUCTION TO SOCIAL SERVICE ORGANIZATIONS: MODELS, THEORIES, ETHICAL VALUES, AND STRUCTURE

1. Introduction


2. Theories for Organizational Management: Toward the Development of an Empowering Approach


3. Values and Ethics for Management Practice


4. The Structure of Social Service Organizations: Where and How Do People Find Help?

SECTION II: MANAGEMENT SKILLS FOR CREATING AN EMPOWERING ORGANIZATION: INCREASING CONSUMER ACCESS TO SERVICES

5. Creating Decision-making Partnerships with Staff and Clientele: The Role of Boards and Committees


6. Program Design: Increasing Service Quality and Access


7. The Culturally Competent Organization

SECTION III: EMPOWERING STAFF MEMBERS

8. Administrative Leadership


9. Increasing Employee Motivation: Promoting the Psychological Empowerment of Workers


10. Team Building and Collaboration

SECTION IV: STRATEGIES FOR MANAGING THE EXTERNAL ENVIRONMENT OF THE EMPOWERING ORGANIZATION

11. Advocacy for Improvements in Services and Policies


12. Securing Resources for the Organization: Funding and Budgeting


13. Using the Evaluation Process to Empower Workers and Clients


14. External Relations: Developing Organizational Power


15. The Empowering Model of Management: Is it Realistic?

APPENDIX: Web Resources for Nonprofit Managers