Successful Business Process Management

Berman, PaulaPAULA K. BERMAN is a Six Sigma Black Belt who has worked with Quality Systems at companies of all sizes and in a range of industries. Her varied experience helped her develop a holistic approach to business process implementation, and practical solutions for getting results.

Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one settle on the perfect mix that will streamline activities and create smooth workflows?Successful Business Process Management has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé. Step-by-step instructions explain how to:- Overcome resistance and apathy to standard procedures - Take a systematic rather than ad hoc approach to process management - Design key processes and capture them in documented procedures - Revise existing processes when feasible - Roll out the changes so people know what to do - Embed them in the organization for reliable outcomesWith the increasingly complex organizations of the twenty-first century, it is vital that companies have standard, documented processes and procedures in order to achieve high levels of quality and productivity--yet they can't afford to dampen the innovativeness that got them on the map in the first place. In Successful Business Process Management learn how to get it just right.

When you get process management right--neither overly rigid not underdeveloped--the result is long-term success. But how do you find that perfect middle?

CONTENTS
INTRODUCTION
PART ONE REVIEWING THE DEFINITIONS
1 UNDERSTANDING PROCESSES AND PROCEDURES
PART TWO BUILDING AN EFFECTIVE PROCESS SYSTEM
2 CREATING THE STRUCTURE OF YOUR PROCESS SYSTEM
3 CREATING AN ENVIRONMENT IN WHICH TO BUILD YOUR PROCEDURES
4 IMPLEMENTING YOUR PROCESS SYSTEM
5 MANAGING YOUR PROCESSES AND PROCESS SYSTEMS
PART THREE CREATING OR REVISING A PROCEDURE
6 PLANNING YOUR CHANGES
7 MAPPING YOUR PROCESS
8 DOCUMENTING THE REST OF YOUR PROCEDURE
9 FINALIZING YOUR PROCEDURE
PART FOUR MAKING PROCEDURES REAL
10 ROLLING OUT YOUR CHANGES
11 MANAGING YOUR PROCEDURE OPERATIONS
PART FIVE REVIEWING THE SKILLS REQUIRED TO MAKE PROCESS IMPROVEMENT HAPPEN
12 FACILITATING YOUR MEETINGS AND WORKSHOPS
13 DRIVING CHANGE THROUGH YOUR ORGANIZATION
14 MANAGING YOUR PROCESS IMPROVEMENT PROJECT
AFTERWORD
APPENDIX: SAMPLE PROCEDURE TEMPLATE
INDEX
ABOUT THE AUTHOR