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A Manager’s Guide to Virtual Teams
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Artikel-Nr:
9780814416594
Veröffentl:
2011
Seiten:
240
Autor:
Yael Zofi
Gewicht:
545 g
Format:
236x160x24 mm
Sprache:
Englisch
Beschreibung:
Yael Zofi (Brooklyn, NY) is the founder and CEO of AIM Strategies®, a human capital consult ing firm. With over 20 years of global consulting experience, she has worked with clients such as AT&T, Chase, CIGNA, General Electric, MetLife, Pfizer, Philips, Viacom, and Nokia.
With an increasing number employees working remotely, it is more difficult than ever to ensure that team members are working smoothly and productively together. A Manager's Guide to Virtual Teams is a practical roadmap for bridging the logistical, cultural, and communication gaps that can prevent any virtual team from reaching its full potential. The book explores the four most critical elements to team success:
Trust and Accountability. Ten tips for creating trust within and across virtual teams
Communication. The particular challenges of the virtual world, especially in cross-cultural collaborations
Conflict Management. Examples, case scenarios, and resolution strategies
Deliverables. How virtual teams can get their work "out the door" faster and better
A Manager's Guide to Virtual Teams features the author's proprietary Trust Wheel model, which includes powerful tools to help teams develop and ensure trust without face-to-face interaction. Filled with self-study exercises, activities, and advice based on the author's 20 years' consulting experience, this book can help any organization realize the promise of professionals working closely together even if they've never met.
Trust and Accountability. Ten tips for creating trust within and across virtual teams
Communication. The particular challenges of the virtual world, especially in cross-cultural collaborations
Conflict Management. Examples, case scenarios, and resolution strategies
Deliverables. How virtual teams can get their work "out the door" faster and better
A Manager's Guide to Virtual Teams features the author's proprietary Trust Wheel model, which includes powerful tools to help teams develop and ensure trust without face-to-face interaction. Filled with self-study exercises, activities, and advice based on the author's 20 years' consulting experience, this book can help any organization realize the promise of professionals working closely together even if they've never met.
Contents
Acknowledgments vii
Introduction 1
Chapter 1: The Three Stages of Virtual Team Development 15
Chapter 2: Setting Up Your Virtual Team 29
Chapter 3: Context Communication: Definitions and Challenges 57
Chapter 4: Developing Accountability in a Virtual World 93
Chapter 5: Defusing Conflict and Overcoming Roadblocks 125
Chapter 6: Getting Deliverables Out the Door 153
Chapter 7: Cross-Cultural Communications and Virtual Teams 191
Chapter 8: Virtual Teams and the Future 229
Appendix: The Eight Characteristics of High-Performing Virtual Teams 251
Index 257
Acknowledgments vii
Introduction 1
Chapter 1: The Three Stages of Virtual Team Development 15
Chapter 2: Setting Up Your Virtual Team 29
Chapter 3: Context Communication: Definitions and Challenges 57
Chapter 4: Developing Accountability in a Virtual World 93
Chapter 5: Defusing Conflict and Overcoming Roadblocks 125
Chapter 6: Getting Deliverables Out the Door 153
Chapter 7: Cross-Cultural Communications and Virtual Teams 191
Chapter 8: Virtual Teams and the Future 229
Appendix: The Eight Characteristics of High-Performing Virtual Teams 251
Index 257