Beschreibung:
TOM W. GOAD has thirty-five years of experience as a trainer and human resources development expert. He is widely published in the HR field, and is the author of the first edition of The First-Time Trainer (978-0-8144-7942-1).
Training is still the top strategy to help employees perform at their best. Discover how to be an efficient and poised trainer for your organization with this thoroughly revised, user-friendly book.
Successful organizations depend on expert training to keep them viable, but leaders aren't always equipped to step into the role of trainer when asked. As a professional trainer and consultant who formerly served as president of the San Diego Chapter of the American Society for Training and Development, author Tom Goad offers a concise, step-by-step guide to quickly help you become a confident, effective trainer.
You'll learn to tackle challenges of diversity, a multigenerational workforce, and the many options made possible by technology and e-learning through the most up-to-the minute training techniques. The First-Time Trainer does this by teaching you how to:
- select media and delivery methods,
- prepare and give effective presentations,
- communicate with learners and get them involved,
- ask the right kind of questions,
- cope with behavior problems,
- give and receive feedback,
- put objectives to the test, and much more.
Filled with real-world examples and dozens of field-tested tools, The First-Time Trainer gets first-time facilitators training like pros in no time.
For managers, supervisors, and other professionals who suddenly find themselves being asked to play the role of an expert training facilitator, this information-packed guide will give you the tools and skills needed to transform your team.
Contents List of Exhibits About the Revised Edition A Word for the First-Time Trainer Introduction The Purpose of This Book About Training Step One: Facilitate Learning Step One Summary Skills Trainers Need-Overview The Impact of Diversity and Multigenerational Learners Continuous Learning Trainer Skills The Eight Steps Using the Eight Steps for Various Situations Step Two: Focus on Performance Step Two Summary Needs Assessment Performance Objectives Step Three: Focus on Learning Step Three Summary The Learning Process Other Aspects of Learning Building in Success Factors Conclusion Step Four: Be Prepared Step Four Summary Key Principles of Preparation Making Selections Organizing Training Preparation for Training Pilot Training Step Five: Deliver Effectively Step Five Summary The Trainer as Communicator How to Give an Effective Presentation Accommodating Diversity and Multiple Generations Conclusion Step Six: Get Learners Involved Step Six Summary Working with Groups Dealing with Diffi cult Behaviors Techniques for Getting Learners Involved Step Seven: Get Feedback Step Seven Summary Putting Objectives to the Test Determining What to Measure When and How Much to Evaluate Software Evaluation Tools Step Eight: Improve Continuously Step Eight Summary Training Skills Revisited Strengthening Training Skills The Trainer's Portfolio Technology and Training A Word About Ethics Eight Steps to Effective Training: A Summary Appendix A: Resources for the First-Time Trainer American Society for Training and Development Training Magazine Web Searches Appendix B: Additional Trainer Guidelines Guidelines for How People Learn (Step Three) Guidelines for Dealing with Multiple Generations in the Workplace (Step Five) Guidelines for Evaluating Training (Step Seven) Guidelines for Determining Return on Investment (ROI) (Step Seven) Professional Development Guidelines (Step Seven) Index
