Retiring the Generation Gap

Written in a highly accessible (and often witty) style, this groundbreaking book addresses a number of generational issues. Deal provides a description of each issue, a summary of the relevant research results, a principle that can be applied to resolve (or at least mitigate) the issue, and practical advice for applying the principle in the workplace. Applying these principles will help everyone to work with, work for, attract, manage, retain, and develop leaders of all generations.

Written in a highly accessible (and often witty) style, this groundbreaking book addresses a number of generational issues. Deal provides a description of each issue, a summary of the relevant research results, a principle that can be applied to resolve (or at least mitigate) the issue, and practical advice for applying the principle in the workplace. Applying these principles will help everyone to work with, work for, attract, manage, retain, and develop leaders of all generations.

Preface viiIntroduction Do Not Pass Go Without Reading This Chapter! 1Principle 1 All Generations Have Similar Values; They Just Express Them Differently 14Principle 2 Everyone Wants Respect; They Just Don't Define It the Same Way 31Principle 3 Trust Matters 51Principle 4 People Want Leaders Who Are Credible and Trustworthy 72Principle 5 Organizational Politics Is a Problem--No Matter How Old (or Young) You Are 84Principle 6 No One Really Likes Change 100Principle 7 Loyalty Depends on the Context, Not on the Generation 118Principle 8 It's as Easy to Retain a Young Person as an Older One--If You Do the Right Things 144Principle 9 Everyone Wants to Learn--More Than Just About Anything Else 172Principle 10 Almost Everyone Wants a Coach 194Conclusion 210Answers to a Few Questions 214Appendix A 215Appendix B 219Appendix C 223Appendix D 227Appendix E 231Appendix F 235References and Suggested Reading 237Acknowledgments 241About the Author 243Index 245About the Center for Creative Leadership 259