Wired for Good

Joni Podolsky is the founding program director of Wired for Good, a program of the Center for Excellence in Nonprofits in San Jose, California. As program director, she helped Silicon Valley nonprofits use technology strategically to improve their effectiveness by leveraging the community expertise and resources necessary to assist them in the development and implementation of strategic technology plans.

Wired for Good is a nuts-and-bolts guide to strategic technology planning for nonprofit organizations-no matter how large or small. This book leads nonprofits through a planning process that will help them align their technology use with their mission and strategic goals, determine what the appropriate technology tools are to meet those goals, and how the technology will be implemented and supported over time. This essential guide also shows how to win support for a strategic technology plan within an organization, evaluate a plan s effectiveness, and help staff and other stakeholders adapt to the changes new technology will bring about.Wired for Good shows nonprofit professionals how toGet their organization ready for the strategic technology planning processDispel the myths surrounding technology planningUnderstand the benefits of strategic technology planningOvercome organizational resistance to strategic technology planningDefine the roles and responsibilities of staff and other key stakeholders in creating a successful planMake the best use of volunteers and consultantsFind the funds to support technology implementation

This hands-on resource will help nonprofits develop and implement a strategic, cost-effective approach to the use of technology in their organization.

Preface xvThe Author xxiiiPART 1 GETTING STARTED1 Understanding Technology Planning 3Figure 1.1 Technology Plan Pyramid 42 Planning and the Technology Implementation Cycle 8Figure 2.1 Technology Implementation Cycle 9Table 2.1 Total Cost of Ownership inRelationship to Actions Chosen 123 Assessing Organizational Readiness 14Figure 3.1 Triangle of Constraints 174 Addressing Resistance 18PART 2 PLANNING THE PLAN5 Managing the Process 27Worksheet 5.1 Decision Log 31Worksheet 5.2 Actions Required (AR) Log 336 Building the Planning Team 38Worksheet 6.1 Process-Responsibility Matrix 447 Leadership Roles and Responsibilities 468 Working with Consultants and Volunteers 51PART 3 DEVELOPING YOUR TECHNOLOGY PLAN9 Front Matter 59Example 9.1 Cupertino Community Services: Front Matter 6110 Background Information 62Example 10.1 Services for Brain Injury: Background Information 64Example 10.2 San Jose Repertory Theatre: Background Information 65Example 10.3 Diabetes Society of Santa Clara Valley: Background Information 6611 Business Analysis 67Worksheet 11.1 Budget Reminder 70Worksheet 11.2 Timeline Reminder 71Example 11.1 Cupertino Community Services: Business Analysis 83Example 11.2 Diabetes Society of Santa Clara Valley: Business Analysis 84Example 11.3 San Jose Repertory Theatre: Business Analysis 85Example 11.4 Girl Scouts of Santa Clara County: Business Analysis 87Example 11.5 Diabetes Society of Santa Clara Valley: Business Analysis 8812 Network Services 90Example 12.1 Parents Helping Parents, Inc.: Network Services 100Example 12.2 Child Care Coordinating Council of San Mateo County, Inc.: Network Services 103Example 12.3 Hope Rehabilitation Services: Network Services 104Example 12.4 Girl Scouts of Santa Clara County: Network Services 105Example 12.5 Services for Brain Injury: Network Services 106Example 12.6 Girl Scouts of Santa Clara County: Network Services 10613 Equipment Narrative and Table 107Example 13.1 Youth Science Institute: Equipment Table 113Example 13.2 San Jose Repertory Theatre: Equipment Table 114Example 13.3 Junior Achievement of the Bay Area, Inc.: Equipment Narrative 116Example 13.4 Clara Mateo Alliance, Inc.: Equipment Narrative 116Worksheet 13.1 Hardware Inventory: Computers 117Worksheet 13.2 Hardware Inventory: Peripherals 118Worksheet 13.3 Hardware Inventory: Servers 11914 Software Narrative and Table 120Example 14.1 Youth Science Institute: Software Table 128Example 14.2 Cupertino Community Services: Software Table 129Example 14.3 Cupertino Community Services: Software Narrative 130Example 14.4 Junior Achievement of the Bay Area, Inc.: Software Narrative 131Example 14.5 Cupertino Community Services: Software Narrative 131Worksheet 14.1 Software Inventory 13215 Network: LAN/WAN Narrative, Inventories, and Diagrams 133Example 15.1 Presentation Center: LAN/WAN Narrative and Inventory 142Example 15.2 Hope Rehabilitation Services: LAN/WAN Narrative and Diagram 143Example 15.3 Hope Rehabilitation Services: LAN/WAN Diagram 145Example 15.4 Child Care Coordinating Council of San Mateo County, Inc.: LAN/WAN Diagram 146Example 15.5 Unnamed Nonprofit: Site Plan Diagram 147Example 15.6 EMQ Children and Family Services: Site Plan Diagram 148Worksheet 15.1 LAN/WAN Equipment Inventory 14916 Other Technologies 150Example 16.1 Parents Helping Parents, Inc.: Other Technologies 154Example 16.2 American Red Cross, Santa Clara Valley Chapter: Other Technologies 154Example 16.3 Cupertino Community Services: Other Technologies 155Worksheet 16.1 Other Technologies Inventory 15617 Facilities Plan 157Example 17.1 Hope Rehabilitation Services: Facilities Plan 160Example 17.2 Clara Mateo Alliance, Inc.: Facilities Plan 16118 Security Plan 162Example

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