The Reinventing Government Workbook

David Osborne currently resides in Middlesboro, Kentucky with his lovely wife, Marilou, and beloved dog, Casper, who has a starring role in this book. Mr. Osborne is a graduate of the University of Kentucky as an electrical engineer and has been employed as such most of his career. He always thought he could write a novel but never followed through until now. Being born in South-eastern Kentucky, he is intimately familiar with its history and beauty. Ultimately a relocation to Hilton Head is planned with intentions to write more novels and children's books about Casper.

From the best-selling author of Reinventing Government?a workshop that charts a new course for those who are searching for ways to make our government better.

Introduction; Module I: Clarifying Your Purpose; Principle 1. Customer-Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy; Principle 2. Mission-Driven Government: Transforming Rule-Driven Organizations; Principle 3. Anticipatory Government: Prevention Rather Than Cure; Module II: Enhancing Your Performance; Principle 4. Results-Oriented Government: Buying Outcomes Rather Than Inputs; Principle 5. Competitive Government: Injecting Competition into Service Delivery; Principle 6. Enterprising Government: Earning Rather Than Spending; Module III: Shifting Your Locus of Control; Principle 7. Decentralized Government: From Hierarchy to Participation and Teamwork; Principle 8. Community-Owned Government: Empowering Rather Than Serving; Module IV: Increasing Your Leverage; Principle 9. Catalytic Government: Steering Rather Than Rowing; Principle 10. Market-Oriented Government: Leveraging Change Through the Market.