Improve Your Communication Skills

Alan Barker is Managing Director of Kairos Training, a learning consultancy devoted to creativity and communication at work. He is the author of How to Manage Meetings, also published by Kogan Page.

Improve Your Communication Skills is your practical guide to effective communication in business. This fully updated 5th edition now features a handy self-assessment tool to help you profile your own preferred communication style, even more practical exercises, useful checklists and top tips, as well as content on influencing others and managing difficult conversations. Better communication skills will have a direct impact on your career development. This book provides vital guidance on improving your conversations, building rapport, developing your skills of persuasion, giving effective presentations, writing excellent emails, letters and reports, and networking successfully. With the help of Improve Your Communication Skills, you will be able to get your message across - every time. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

New to this edition: New and improved practical features to aid learning, including useful templates, top tips, and interactive, reflective exercises

Chapter - 01: What is communication?; Chapter - 02: What's your communication style?; Chapter - 03: Seven ways to improve your conversa-tions; Chapter - 04: The skills of enquiry; Chapter - 05: The skills of persuasion; Chapter - 06: Tough conversations; Chapter - 07: Making a presentation; Chapter - 08: Putting it in writing; Chapter - 09: Networking - The new conversation