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Artikel-Nr:
9780631207870
Veröffentl:
1998
Erscheinungsdatum:
06.03.1998
Seiten:
208
Autor:
Barrie G Dale
Gewicht:
484 g
Format:
240x161x16 mm
Sprache:
Englisch
Beschreibung:
Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester.
The main focus of this book is how to use tools and techniques in an effective and efficient manner. What sets this book apart from others is that it covers a range of tools and techniques focusing not only on their description and construction but on the difficulties, both general and specific, in use and application. It neither ignores nor trivializes the underlying issues that influence their use and application. It also gives guidelines to the user to overcome the typical difficulties encountered.
Preface. 1. The Role of Tools and Techniques in Total Quality Management. 2. Tools and Techniques: An Introduction. 3. Difficulties Encountered in the Use of Tools and Techniques. 4. Key Influences on the Use of Quality Management Tools and Techniques. 5. Implications for Education and Training. 6. An Overview of Common Tools. 7. An Overview of Common Techniques. 8. Tools and Techniques: An Assessment Methodology. References. Index.