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Total Quality Management Bluep
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Artikel-Nr:
9780631195771
Veröffentl:
1999
Erscheinungsdatum:
25.10.1999
Seiten:
296
Autor:
Barrie G Dale
Gewicht:
515 g
Format:
244x170x16 mm
Sprache:
Englisch
Beschreibung:
Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester
This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.
Written by a leading European academic expert and a practising industrialist.
Provides an up-to-date guide to the central issues of TQM through theory, practice, and empirical research.
List of Figures.
List of Tables.
Preface.
Glossary of Terms.
1. Total Quality Management: An Introduction.
2. The Received Wisdom on Total Quality Management.
3. The Role of Management in Total Quality Management.
4. Business Process Management.
5. Quality Management Systems.
6. Quality Management Tools and Techniques.
7. Teams and Teamwork.
8. Assessment of Progress.
9. The Introduction of Total Quality Management.
10. Total Quality Management Summary.
Index.
List of Tables.
Preface.
Glossary of Terms.
1. Total Quality Management: An Introduction.
2. The Received Wisdom on Total Quality Management.
3. The Role of Management in Total Quality Management.
4. Business Process Management.
5. Quality Management Systems.
6. Quality Management Tools and Techniques.
7. Teams and Teamwork.
8. Assessment of Progress.
9. The Introduction of Total Quality Management.
10. Total Quality Management Summary.
Index.