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The Basics of Quality Auditing
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Artikel-Nr:
9780527763558
Veröffentl:
1999
Erscheinungsdatum:
01.01.1999
Seiten:
76
Autor:
Ronald Blank
Gewicht:
77 g
Format:
178x128x5 mm
Sprache:
Englisch
Beschreibung:
Ronald Blank
As the latest addition to "The Basics" Series, "The Basics of Quality Auditing "provides an inexpensive and easy-to-follow WHO, WHAT, WHERE, WHEN, WHY and HOW format that is perfect for training. It discusses the four main questions all audits should answer: Is there a procedure? Is the procedure being followed? Does the procedure meet the needs of the system? and What must be changed or improved to increase the output quality? After explaining the audit process, the book illustrates how audit programs are currently being used and how they have evolved beyond the standard uses of policing actions or procuring information about a supplier to becoming a continuous improvement tool. The appendix provides sample audit forms and checklists that auditors can model.
Introduction, Chapter 1 Why Perform Quality Audits?, Chapter 2 Who Is Audited, Chapter 3 What to Audit, Chapter 4 Where to Conduct Audits, Chapter 5 When to Conduct Audits, Chapter 6 How to Conduct an Audit, Chapter 7 Audit Reports, Chapter 8 Corrective Actions and Follow-up, Chapter 9 Auditor Training, Appendix: Sample Audit Forms, Glossary