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Managed Heart
Commercialization of Human Feeling, Updated with a New Preface
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Artikel-Nr:
9780520272941
Veröffentl:
2012
Seiten:
327
Autor:
Arlie Russell Hochschild
Gewicht:
391 g
Format:
208x26x9 mm
Sprache:
Englisch
Beschreibung:
Arlie Russell Hochschild ist Professorin für Soziologie und Direktorin des "Center for Working Families" an der University of California, Berkeley, USA.
A sociological theory of emotion: we feel what we think we should feel, relative to our gender, social status, education, and professional level. This study documents the "feeling rules" and analyzes "emotion work", looking in particular at airline flight attendants and bill collectors. The new afterword describes recent research and discusses many of the new service economy jobs, including nannies, childcare workers, au pairs, elder workers, and nursing home workers. It also identifies the new trend of the home as workplace, which draws on both work and family cultures.
In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.
Preface to the 2012 Edition Preface to the First Edition Acknowledgments Part One/Private Life 1. Exploring the Managed Heart 2. Feeling as Clue 3. Managing Feeling 4. Feeling Rules 5. Paying Respects with Feeling: The Gift Exchange Part Two/Public Life 6. Feeling Management: From Private to Commercial Uses 7. Between the Toe and the Heel: Jobs and Emotional Labor 8. Gender, Status, and Feeling 9. The Search for Authenticity Afterword to the Twentieth Anniversary Edition Appendixes A. Models of Emotion: From Darwin to Goffman B. Naming Feeling C. Jobs and Emotional Labor D. Positional and Personal Control Systems Notes Bibliography to the Twentieth Anniversary Edition Bibliography Index