FedEx Delivers

An inside look at leadership practices that enabled the world's leading shipping company to outthink and outperform its competition Using firsthand accounts from top leaders at FedEx, FedEx Delivers explains how the company became an international powerhouse and one of the most trusted global brands by using leadership practices that tapped into the creativity and commitment of its employees. Both a compelling business story and a prescription for business success, FedEx Delivers presents a model to show how these practices created and sustained an innovation culture. Readers will learn how to apply this model to their organizations for developing a culture of innovation that evolves with the times and offers fresh solutions to new challenges. Innovative thinking and disciplined execution are what made FedEx a market leader, and they can help any business in any industry do the same. Each chapter covers a different aspect of innovation with real-life stories that highlight its effectiveness, and offers valuable ideas that lead managers through the process of implementing those practices. By breaking innovation down to its three simplest steps-generation, acceptance, and implementation of ideas-and offering proven leadership practices that really work, FedEx Delivers offers unique insight and invaluable advice on building an organization that can adapt to any challenge and meet any goal in today's highly competitive global economy.

An inside look at leadership practices that enabled the world'sleading shipping company to outthink and outperform its competitionUsing firsthand accounts from top leaders at FedEx, FedExDelivers explains how the company became an internationalpowerhouse and one of the most trusted global brands by usingleadership practices that tapped into the creativity and commitmentof its employees.Both a compelling business story and a prescription for businesssuccess, FedEx Delivers presents a model to show how thesepractices created and sustained an innovation culture. Readers willlearn how to apply this model to their organizations for developinga culture of innovation that evolves with the times and offersfresh solutions to new challenges.Innovative thinking and disciplined execution are what madeFedEx a market leader, and they can help any business in anyindustry do the same. Each chapter covers a different aspect ofinnovation with real-life stories that highlight its effectivenessand offers valuable ideas that lead managers through the process ofimplementing those practices.By breaking innovation down to its three simpleststeps-generation, acceptance, and implementation of ideas-andoffering proven leadership practices that really work, FedExDelivers offers unique insight and invaluable advice on building anorganization that can adapt to any challenge and meet any goal intoday's highly competitive global economy.

Preface ixAcknowledgments xiiiAbout the Author xvIntroduction xixChapter 1 Innovating and Outperforming the Competition 1Chapter 2 FedEx's Innovation Journey 19Chapter 3 Why Organizations Do Not Innovate 41Chapter 4 The Five Dimensions of an Innovation and Performance Culture 61Chapter 5 Engage Employees in the Enterprise 83Chapter 6 Expect and Help Employees to Continually Grow 101Chapter 7 Create a Secure Environment for Expression and Acceptance of Creative Ideas 127Chapter 8 Encourage Collaborative Development of Creative Ideas 155Chapter 9 Tap Employees' Commitment 173Conclusion: Continuing to Lead the Way 193Bibliography 199Index 203