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Autor: Ray Pelletier
ISBN-13: 9780471735342
Einband: E-Book
Seiten: 240
Sprache: Englisch
eBook Typ: PDF
eBook Format: E-Book
Kopierschutz: Adobe DRM [Hard-DRM]
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It's All About Service

How to Lead Your People to Care for Your Customers
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Practical strategies for better customer service based on theprinciplesof servant-leadership
Individuals in the workforce and the clients they serve are thefundamental building blocks of every company in America. Executivestalk about customer service; but their employees are the ones whomake it happen (or not). Author Ray Pelletier reveals the vitalimportance of a happy workforce in creating a happy client. Bycaring for employees, managers create an environment in whichemployees can care for customers. This book shows senior leaders,managers, and supervisors how to develop a managerial style thatcombines teamwork, trust, listening, forethought, and ethics tonurture a happy workforce and improve customer service. Built onthe foundations of the servant-leadership model, the book offerseffective, easy-to-implement strategies to develop these vitalmanagerial skills. It's All About Service reveals that leaders whocare for their people create businesses that care for theirclients-and gain an edge over the competition.
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Foreword.

Acknowledgments.

About the Author.

Introduction.

1. It's All About Trust.

2. The Power of Vision Crafting.

3. Generating Enthusiasm.

4. No One Whistles a Symphony--It Takes an Orchestra toPlay It.

5. Character.

6. Conflict Management.

7. Competition.

8. The Art of Coaching.

9. Listening.

10. Caring.

Index.

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Autor: Ray Pelletier
ISBN-13 :: 9780471735342
ISBN: 0471735345
Verlag: John Wiley & Sons
Seiten: 240
Sprache: Englisch
Auflage 1. Auflage
Sonstiges: Ebook