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Essentials of Balanced Scorecard
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Artikel-Nr:
9780471672272
Veröffentl:
2004
Einband:
E-Book
Seiten:
272
Autor:
Mohan Nair
Serie:
Essentials Series
eBook Typ:
PDF
eBook Format:
Reflowable E-Book
Kopierschutz:
Adobe DRM [Hard-DRM]
Sprache:
Englisch
Beschreibung:
Balanced scorecard is a widely recognised and accepted performance measurement tool that is currently used in thousands of organisations around the world. This book will help to implement the organisations' balanced scorecard strategies into action by defining performance objectives, measures, and targets in four linked and balanced perspectives: Financial, Customer, Internal Process, and Employee Learning and Growth. * Explains what balanced scorecard is and addresses the challenges and solutions for its implementation. * Addresses the concerns of the mid to small corporation as well as the emerging business * Each chapter provides tips and techniques as well as real world examples
Balanced scorecard is a widely recognised and accepted performancemeasurement tool that is currently used in thousands oforganisations around the world. This book will help to implementthe organisations' balanced scorecard strategies into action bydefining performance objectives, measures, and targets in fourlinked and balanced perspectives: Financial, Customer, InternalProcess, and Employee Learning and Growth.* Explains what balanced scorecard is and addresses the challengesand solutions for its implementation.* Addresses the concerns of the mid to small corporation as well asthe emerging business* Each chapter provides tips and techniques as well as real worldexamples
Preface.1. Overview.2. What Is Balanced Scorecard?3. From Management to Performance Management.4. Mission, Vision, Values: The Precursor to BalancedScorecard.5. Six Success Factors to Implementing Balanced Scorecard.6. Success Factor One: Understand Self.7. Success Factor Two: Understand the Balanced ScorecardLearning Cycle.8. Success Factor Three: Know the Road Map forImplementation.9. Success Factor Four: Treat Balanced Scorecard as aProject.10. Success Factor Five: Use Technology as an Enabler.11. Success Factor Six: Cascade the Scorecard.12. Eleven Deadly Sins of Balanced Scorecard.13. The Ultimate Partnership: Balanced Scorecard and PerformanceManagement.Endnotes.Glossary.Suggested Readings.Appendix: Informational Web Sites and Sample Vendor List.Index.