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Total Quality Management
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Artikel-Nr:
9780471108047
Seiten:
656
Autor:
Ashok Rao
Gewicht:
1196 g
Format:
231x192x34 mm
Sprache:
Englisch
Beschreibung:
Ashok Rao Lawrence P. Carr Ismael Dambolena Robert J. Kopp John Martin Farshad Rafii Phyllis Fineman Schlesinger
The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles.
Quality as a Strategy.
What Is TQM?
The Baldrige Award.
Measures of Quality Product and Quality Process: The Traditional Approach.
Measures of Quality Product and Quality Process: The Emerging Cost-of-Quality Model.
Continuous Improvement: Basic Tools.
Continuous Improvement: Statistical Process Control.
Continuous Improvement: Some Advanced Tools.
Customer Measurement I: Traditional Multi-Attribute Methods.
Customer Measurement II: Quality Function Deployment.
Initiating TQM: Managing Change.
Employee Practices in Total Quality Management Organizations.
TQM and the Product Development Process.
Reengineering and TQM: The Role of Information Technology.
Benchmarking.
Landmarks on the TQM Road.
Indexes.
What Is TQM?
The Baldrige Award.
Measures of Quality Product and Quality Process: The Traditional Approach.
Measures of Quality Product and Quality Process: The Emerging Cost-of-Quality Model.
Continuous Improvement: Basic Tools.
Continuous Improvement: Statistical Process Control.
Continuous Improvement: Some Advanced Tools.
Customer Measurement I: Traditional Multi-Attribute Methods.
Customer Measurement II: Quality Function Deployment.
Initiating TQM: Managing Change.
Employee Practices in Total Quality Management Organizations.
TQM and the Product Development Process.
Reengineering and TQM: The Role of Information Technology.
Benchmarking.
Landmarks on the TQM Road.
Indexes.
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