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Smart Questions P
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Artikel-Nr:
9780470894071
Veröffentl:
2010
Erscheinungsdatum:
13.04.2010
Seiten:
320
Autor:
Nadler
Gewicht:
522 g
Format:
229x152x19 mm
Sprache:
Englisch
Beschreibung:
Gerald Nadler is president of the Center for Breakthrough Thinking Inc., an international firm of consulting affiliates promoting Smart Questions and other planning and solution-finding approaches. He is also IBM Chair Emeritus in Engineering Management at the University of Southern California. Nadler has written over two hundred published articles and fourteen books, including the second edition of Breakthrough Thinking: The Seven Principles of Creative Problem Solving (with Shozo Hibino, Prima Publishing, 1994), a first-edition selection of the Fortune Book Club, Book-of-the-Month Club, Newbridge Book Club, FastTrack Best Business Books on Tape, and one of Computerworld's Best Books of 1990.
There are many reasons that business leaders, managers, and private individuals go about problem solving in the wrong way. As Gerald Nadler and William Chandon point out, most people have learned to use the wrong framework or paradigm for working through issues and problems. In essence, they approach problems using a thinking mode that leads to excessive if not pointless data collection, analysis-paralysis, and static solutions that tend to only patch up the situation for a short period of time.
Preface xi 1 Introducing the Smart Questions Approach: Moving Beyond Problem Solving to Creating Solutions 1 2 SQA Phase 1: Getting People Involved 43 3 SQA Phase 2: Selecting a Focus Purpose 87 4 SQA Phase 3: Creating an Ideal Future Solution 132 5 SQA Phase 4: Building a Living Solution for Today and Tomorrow 180 6 The Power of SQA: Two Case Studies 230 7 SQA in Organizations and Society 264 References 283 Acknowledgments 285 The Authors 287 Index 289