The Silent Language of Leaders

Carol Kinsey Goman, Ph.D., founder of Kinsey Consulting Services, is an executive coach, management consultant, and keynote speaker for corporations, associations, and government agencies. She is a faculty member for the Institute of Management Studies and has served as adjunct faculty at John F. Kennedy University in the International MBA program and at the University of California in the Executive Education Department. She is the author of The Nonverbal Advantage: Secrets and Science of Body Language at Work. For more information visit: silentlanguageofleaders.com

THE SILENT LANGUAGE OF LEADERS

INTRODUCTION: THE LEADERSHIP-BODY LANGUAGE CONNECTION 1 1 LEADERSHIP AT A GLANCE 13 Your Three Brains 15 Wired for Body Language 18 The Eye of the Beholder 20 Personal Curb Appeal 21 Five Mistakes People Make Reading Your Body Language 27 When Your Body Doesn't Match Your Words 32 The Body Language of a Great Leader 34 2 NEGOTIATION 35 Four Tips for Reading Body Language 38 Are They with You or Against You? 42 Dealing with the Disengaged 53 Are They Bluffing? 54 Body Language Guidelines for Negotiators 57 3 LEADING CHANGE 67 This Is Your Brain on Change 68 The Body-Mind Connection 73 Announcing Change 79 What Do People Want from You? 90 The Power of Empathy 91 4 COLLABORATION 93 The Universal Need for Collaboration 94 Wired to Connect 97 Six Body Language Tips for Inclusion 102 The Importance of How You Say What You Say 108 Using Space 111 Dress for Success 121 What Your Office Says About You 123 Familiarity Breeds Collaboration 125 5 COMMUNICATING VIRTUALLY AND FACE-TO-FACE 127 Technology, the Great Enabler 129 Six Tips for a Conference Call 135 Important Tips for Videoconferencing 137 Technology Brings a New Range of Communication Options 138 What's So Great About Face-to-Face? 143 6 HE LEADS, SHE LEADS 151 The Neuroscience of Gender 152 Why Jane Doesn't Lead 155 Thirteen Gender-Based Differences in Nonverbal Communication 159 Leadership Styles of Men and Women 163 The Body Language of Male and Female Leaders 164 Body Language Tips for Male and Female Leaders 168 Men Are from Mars, Women Are from Venus 174 7 WORKING WITH GLOBAL TEAMS 177 Culture 179 Cross-Cultural Body Language 188 Lessons Learned 193 8 INTERNATIONAL BODY LANGUAGE 195 Greeting Behaviors 200 Business Cards 204 Time 206 Distance and Touch 211 Eye Contact 215 Seating 217 Emotions 221 Women 225 Closing Words of Advice 226 9 THE NONVERBAL FUTURE OF LEADERSHIP 237 All Generations Bring Change 238 The New Generation of Workers 240 Gen Y and the Future of Visual Technology 242 The Future of Leadership 248 Predictions for the Future of Body Language 249 Acknowledgments 255 Notes 257 About the Author 265 Index 267