Win at Work!

Proven techniques for resolving workplace conflicts After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way. Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide Offers a proven step-by-step process for conflict resolution Deals with complex business questions about independence, moral values, face-saving, goal-setting, and leadership Provides easy language for talking through problems and reaching a relatively painless outcome Putting aside simple band-aid solutions, Win at Work! is your proven resource for the kind of long-term team-building that ultimately makes the difference in business and organizational success.

Proven techniques for resolving workplace conflictsAfter years of seeing clients struggling and their businessessuffering with destructive conflicts, Diane Katz developed TheWorking Circle, a step-by-step process that helps everyone inbusiness resolve conflict in a non-confrontational, creativecollaborative way.Win at Work! provides you with a no-nonsense guide basedon real-life examples of people at pivotal points in their careers.Filled with practical wisdom, it reveals how you can move aroundthe roadblocks that, if left unattanded, can stop you in yourtracks. Win at Work! also helps those of us who areuncomfortable with conflict, giving them tools for solving problemsin a nonconfrontational manner. This essential guide* Offers a proven step-by-step process for conflictresolution* Deals with complex business questions about independence, moralvalues, face-saving, goal-setting, and leadership* Provides easy language for talking through problems andreaching a relatively painless outcomePutting aside simple band-aid solutions, Win at Work! isyour proven resource for the kind of long-term team-building thatultimately makes the difference in business and organizationalsuccess.

Introduction Conflict at Work ixPART ONE WHAT IS THE WORKING CIRCLE?Chapter 1 The Power of the Circle in Conflict Resolution 3Chapter 2 The Working Circle's Eight Key Questions 31PART TWO UNDERSTANDING CONFLICT RESOLUTIONChapter 3 What's Your Conflict Resolution Style? 51PART THREE FROM THE WORKING CIRCLE TO THE WINNER'SCIRCLEChapter 4 Challenge 1: Ask YourManager for the Raise You Deserveor ''Be Happy You Have a Job''? 65Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Herto Continue Causing Chaos? 81Chapter 6 Challenge 3: Speak Up about What's Happening orRemain Silent? 97Chapter 7 Challenge 4: Mediate or Take a Side? 111Chapter 8 Challenge 5: Deal with a Client's Anger or AllowHim/Her to Continue Shouting? 135Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continueto Be Micromanaged? 151Chapter 10 Challenge 7: Stand Up to the Bully or Don'tMake Waves? 169Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/HerContinue to Stir Up Trouble? 187Chapter 12 Teaching Others Without Being a Teacher: IntroducingThe Working Circle at Work 205Epilogue ''Working the Circle'' as YouAdvance Your Career 217Sources 221Acknowledgments 227Index 229