Leading Across Boundaries

"e;...???an invaluable contribution to anyone charged with shaping organizations, big and small."e; DON KETTL, author, The Next Government of the United States Praise for LEADING ACROSS BOUNDARIES "e;Leading Across Boundaries is a terrific resource for nonprofit leaders. It is filled with great stories of collaboration, and also with the how-to's to make them work!"e; ARLENE KAUKUS, former president, United Way of Buffalo and Erie County, and a nonprofit consultant "e;Linden illustrates the importance of collaboration, but drives further into issues of networks to teach us valuable lessons about core interests, trust, leadership, and success. This book is a very valuable and timely resource for practitioners who seek to produce more value from effective collaboration."e; STEPHEN GOLDSMITH, Daniel Paul Professor of Government, Kennedy School of Government, Harvard University, and author, The Power of Social Innovation "e;Linden provides a fresh, practitioner-oriented perspective on the topic of collaboration especially for those in the public and nonprofit sectors wanting to benefit from Web 2.0 and social-networking technologies. It's a gem of a book and a terrific road map for leading change."e; WARREN MASTER, president and editor-in-chief, The Public Manager "e;Linden uses fabulous examples to illustrate the essential ideas for collaboration and for effective leadership. His discussions of political acumen and the interpersonal side of collaboration are especially enlightening. I've been a manager for a long time, and wish I'd read this book earlier in my career!"e; ELLEN SWITKES, assistant vice president emeritus, academic advancement, office of the president, University of California "e;Trust, transparency, and relationships are keys to successful collaboration. Linden takes these concepts and more and constructs a masterful lesson plan for us to follow."e; TIM LONGO, police chief, Charlottesville, Virginia

"...???an invaluable contribution to anyone charged with shaping organizations, big and small."DON KETTL, author, The Next Government of the United StatesPraise for LEADING ACROSS BOUNDARIES"Leading Across Boundaries is a terrific resource for nonprofit leaders. It is filled with great stories of collaboration, and also with the how-to's to make them work!"ARLENE KAUKUS, former president, United Way of Buffalo and Erie County, and a nonprofit consultant"Linden illustrates the importance of collaboration, but drives further into issues of networks to teach us valuable lessons about core interests, trust, leadership, and success. This book is a very valuable and timely resource for practitioners who seek to produce more value from effective collaboration."STEPHEN GOLDSMITH, Daniel Paul Professor of Government, Kennedy School of Government, Harvard University, and author, The Power of Social Innovation"Linden provides a fresh, practitioner-oriented perspective on the topic of collaboration--especially for those in the public and nonprofit sectors wanting to benefit from Web 2.0 and social-networking technologies. It's a gem of a book and a terrific road map for leading change."WARREN MASTER, president and editor-in-chief, The Public Manager"Linden uses fabulous examples to illustrate the essential ideas for collaboration and for effective leadership. His discussions of political acumen and the interpersonal side of collaboration are especially enlightening. I've been a manager for a long time, and wish I'd read this book earlier in my career!"ELLEN SWITKES, assistant vice president emeritus, academic advancement, office of the president, University of California"Trust, transparency, and relationships are keys to successful collaboration. Linden takes these concepts and more and constructs a masterful lesson plan for us to follow."TIM LONGO, police chief, Charlottesville, Virginia

Tables, Figures, and Exhibits.Major Case Studies.Web Contents.Introduction.Self-Assessment.Part 1. Creating the Foundations of Collaboration.1. The Promise, and Challenge, of Leading in a NetworkedWorld.The consequences of poor and of strong collaboration, thereasons why we need to surmount our individualistic natures andfragmented agencies, and ways to meet both me and we needs.2. AGEP: A Collaborative Project That's Making a BigDifference.The example of a leader who developed and managed acollaborative project in which universities formed an alliance tosignificantly increase minority enrollment in graduateprograms.3. A Framework for Collaboration.The structure of collaboration, and key factors that form thefoundation of success.4. The Power of Relationships Built on Trust.Why trust is the glue in most successful collaborative projects,and strategies for creating trust.5. The Art of Collaborative Leadership.The five characteristics of collaborative leaders, and the storyof a successful effort to rejuvenate an old industrial city.Part 2. Getting Started: Dealing with Process and PeopleIssues.6. Getting the Collaborative Process Started.The steps for creating collaborative teams, and the story of howan alliance supporting small businesses got off to a greatstart.7. Getting Commitment on a Common Direction.Methods for getting a collaborative team to agree on goals andstrategies, and the example of an unlikely partnership amongtobacco growers and public health advocates.8. Working Effectively Across Different Cultures.Ways of dealing with different values, norms, and procedures,and the inspiring example of Israeli Jews and Arabs who are doingjust that.9. Dealing with People Problems in Collaboration.A methodology for anticipating and coping with difficult peopleand situations, and two cases studies of virtual collaboration inthe intelligence community.10. Dealing with the Most Difficult Situations: Huge Egos,Empire Builders, Information Hoarders, and the Cultures ThatReinforce ThemLessons from financial agency leaders who created successfulcollaboration in the toughest of cultures.Part 3. Developing Sustainable CollaborativeCultures.11. Co-Locating Operations: Using Shared Space to FosterInformation Sharing and a Culture of Collaboration.Three examples from nonprofit and government agencies thatdemonstrate both the collaboration benefits from co-location andsome critical success factors and issues.12. Using CompStat: A Structured Method for GeneratingCollaboration and Accountability.Washington State's adaptation of the CompStat method pioneeredby the New York City Police Department, a method that generatescollaboration on high priorities and makes a difference in people'slives.13. Using the New Web to Help Stakeholders Collaborate in ValueCreation.How innovative agencies are using Web 2.0 tools to break downbarriers, share information, and engage stakeholders in producingquality outcomes and fostering change, and how you can do thesame14. Developing the Leadership to Create Tomorrow's CollaborativeCultures.Lessons from Cisco Systems' transformation to a decentralizedculture that rewards collaboration, how the Millennial Generationcan transform your agency, and how collaborative leaders developand foster a collaborative mindset to make a difference.Resource A: Create Your Own Game Plan.Resource B: Country Rankings on Five Cultural Factors.ReferencesAcknowledgments.About the Author.Index.