Indispensable By Monday

Separates fact from fiction for what makes an employee indispensable When trying to move ahead or even just keep a job, there are actions that would be of great advantage to any employee and there are strategies that are just plain stupid. Interestingly enough, the stupid strategies are used twice as frequently in corporate America. Indispensable By Monday goes beyond conventional wisdom to reveal and impart the skills and behaviors that any employee at any level of any organization can implement to bring substantial dollars to the company. Author Larry Myler and organizational performance consulting firm VitalSmarts asked 1,800 corporate leaders to identify the bottom-line behaviors that would make employees essential to their organizations. Now, Myler distills what he learned for every employee and employer. Indispensable By Monday outlines the profit-producing behaviors that distinguish workers who add value from those who don't, such as reducing company costs, increasing income, improving key processes, bringing back lost customers and more.

Separates fact from fiction for what makes an employeeindispensableWhen trying to move ahead or even just keep a job, there areactions that would be of great advantage to any employee and thereare strategies that are just plain stupid. Interestingly enoughthe stupid strategies are used twice as frequently in corporateAmerica. Indispensable By Monday goes beyondconventional wisdom to reveal and impart the skills and behaviorsthat any employee at any level of any organization can implement tobring substantial dollars to the company.Author Larry Myler and organizational performanceconsulting firm VitalSmarts asked 1,800 corporate leaders toidentify the bottom-line behaviors that would make employeesessential to their organizations. Now, Myler distills what helearned for every employee and employer.Indispensable By Monday outlines the profit-producingbehaviors that distinguish workers who add value from those whodon't, such as reducing company costs, increasing income, improvingkey processes, bringing back lost customers and more.

Foreword Joseph Grenny xiPreface xvAcknowledgments xviiPart 1 Help Your Company, Help Yourself 1What's in It for You? 3What Does Indispensability Look Like? 4Employed? Keep the Job You Have. . . . Unemployed? Get the Job You Want 61,800 Business Leaders Can't Be Wrong: What Your Boss Wants You to Do 9Do You Bring in More Than You Cost? 12All Dollars are Not Created Equal: How to Find the Most Valuable Ones 18The Résumé That Speaks Volumes: Capture Your Contributions 19Death of the Suggestion Box: May It Rest in Pieces 22Part 2 Pull Money out of Thin Air 29Creating Unexpected Profit is Always Your Best Strategy 31Profit Source 1: Yes, There are Still Costs to Be Cut 31Profit Source 2: Ansoff Revisited--How to Harvest More Money from Customers 47Profit Source 3: Refunds and Rebates--Get 'Em While They're Hot 54Profit Source 4: Improve Every Process and Earn by Every Improvement 57Profit Source 5: Catch Costly Mistakes Quickly, Before They Get Out the Door 64Profit Source 6: If Mistakes Do Get Out the Door, Recover Lost Customers 68Profit Source 7: Print Money at Work by Doing Your Own Job Better 73Profit Source 8: How I Spent My Summer Vacation-- Finding $500,000 in New Zealand 82Profit Source 9: Supply Your Suppliers with Profit-- Let Them Supply Discounts in Return 88Profit Source 10: Become Indispensable to Customers by Giving Them Money 90Profit Source 11: Improve Company Cash Flow and Become a Hero 92Profit Source 12: Give Your Company an Unexpected Competitive Advantage 100Profit Source 13: Should You Work More for Less Money or Work Less for More? 114Profit Source 14: Soft Skill, Solid Results 130Part 3 Making It All Work . . . Starting Monday Morning 133Problem Solving: Generate Only the Highest Value Solutions 135The New and Improved Performance Appraisal 139If You're in Sales, Outsell Everyone Else 141If You're a Leader, Lead Toward Increased Profits 145Everything You Need to Know about Accounting--and It's Not Much 152About the Author 161Notes 163Index 165