Fostering Student Success in the Campus Community

This book presents and examines key issues not only on addressing changing student demographics and needs but also on aligning institutional and student expectations, connecting student-oriented services systemically, organizing and fostering student services for learning, and creating and delivering services for students to achieve success on campus. While the essential supportive role student services plays in student retention and success is generally understood, this book provides several constructive approaches and key indicators that service providers can use to challenge their campuses for better results in achieving student success. While this book does not define what student success is for all institutions or suggest that one size fits all institutions, it does emphasize that student learning and achieving student success on campus is everyone's business. The chapter contributors share their wisdom on and experience in creating a student-centered culture and emphasize student services as the primary approach for putting students first in the campus community. Written for student service providers, academic departments, and others responsible for the support, direction, and coordination of services to students--vice presidents, deans, directors, and department chairs--readers will learn how to encourage a variety of desired outcomes, including student persistence, satisfaction, learning, and personal development. Also included is a systems perspective that will help readers evaluate and align services for students with the goals of both the students and the institution.

About the Authors viiForeword xxvPreface xxixAcknowledgments xliiiPART I * COMMUNICATING EXPECTATIONS1. Knowing Today's and Tomorrow's Students 3Vasti Torres2. Creating a Student-Centered Culture 17Jillian Kinzie and George D. Kuh3. Aligning Expectations: A Shared Responsibility 44Thomas E. Miller and Saul Reyes4. Changing Student Services Through Assessment 61John H. Schuh5. Promoting and Sustaining Change 81Earl H. Potter IIIPART II * CONNECTING SERVICES6. Putting Students First in College Admissions and Enrollment Management 101Don Hossler7. Connecting One-Stop Student Services 120Louise M. Lonabocker and J. James Wager8. Learning Technologies that Serve Students 145Peter B. DeBlois and Diana G. Oblinger9. Giving Advice that Makes a Difference 171Wesley R. Habley and Jennifer L. Bloom10. Planning Good Academic and Career Decisions 193Emily E. Bullock, Robert C. Reardon, and Janet G. LenzPART III * FOSTERING STUDENT DEVELOPMENT11. Learning Partnerships 217Terry D. Piper and Rebecca A. Mills12. Developing Students' Search for Meaning and Purpose 236Lois Calian Trautvetter13. Organizing Student Services for Learning 262Dave Porter, Joe Bagnoli, Janice Burdette Blythe, Donald Hudson, and Deanna Sergel14. Preparing Service Providers to Foster Student Success 302Tom Brown and Lee Ward15. Engaging Faculty to Foster Student Development 318Faye VowellPART IV * ACHIEVING SUCCESS16. Intervening to Retain Students 343Wesley R. Habley and John H. Schuh17. Achieving Student Success in the First Year of College 369Randy L. Swing and Tracy L. Skipper18. Achieving Student Success in Two-Year Colleges 392Margaret C. King and Rusty N. Fox19. Putting Students First in the Campus Community 407Gary L. Kramer (with Thomas J. Grites, Eric R. White, Michael A. Haynes, Virginia N. Gordon, Michael McCauley, Wesley R. Habley, and Margaret C. King)20. Fostering Student Success: What Really Matters? 433Gary L. KramerName Index 449Subject Index 456