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Designing the Conversation: Techniques for Successful Facilitation
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Artikel-Nr:
9780321886729
Veröffentl:
2013
Seiten:
247
Autor:
Russ Unger
Gewicht:
422 g
Format:
228x177x20 mm
Serie:
Voices That Matter
Sprache:
Englisch
Beschreibung:
Co-author of A Project Guide to UX Design, Russ Unger is on the Advisory Board for the Department of Web Design and Development at Harrington College of Design. His workshops have been attended by a variety of start-ups and large corporations. Brad Nunnally is a Lead User Experience Consultant at Perficient. He has helped clients in an array of industries identify customer and user needs, and he's designed engaging experiences catered directly for those needs. Dan Willis is a user experience consultant who has been launching robust websites and apps since the mid 1990s. He is the creator of UX Crank (uxcrank.com), a resource for UX professionals.
Facilitation skills are the foundation of every successful design practice, yet training on this core competency has been largely unavailable-until now. Designing the Conversation: Techniques for Successful Facilitation is a complete guide to developing the facilitation skills you need to communicate effectively and design fully engaging experiences. Learn to take control as Russ Unger, Brad Nunnally, and Dan Willis show you how to use your skills as a facilitator to deftly extract information from different types of people in various scenarios and address any problems and needs that arise along the way.
Section 1 Facilitation Preparation Chapter 1 Preparation Chapter 2 Define the Whys Chapter 3 Set the Agenda Chapter 4 Preparing for Personalities Chapter 5 Managing the Environment Chapter 6 Practicing Section 2 Group Facilitation Chapter 7 Workshops Chapter 8 Brainstorming Chapter 9 Focus Groups Chapter 10 Participatory Design Section 3 One-on-One Facilitation Chapter 11 Interviews Chapter 12 Usability Testing Chapter 13 Sales Calls Chapter 14 Mentoring Section 4 One-on-many Facilitation Chapter 15 Conference Presentations Chapter 16 Virtual Seminars Chapter 17 Lectures Section 5 Post-Facilitation Chapter 18 Managing Q&A Chapter 19 Measuring Success Chapter 20 Horror Stories