Designed for Digital

Jeanne W. Ross is Principal Research Scientist at the MIT Sloan Center for Information Systems Research. Cynthia M. Beath is Professor Emerita at the University of Texas McCombs School of Business. Martin Mocker is Professor at ESB Business School at Reutlingen University, Germany, and Research Scientist at the MIT Sloan Center for Information Systems Research.

One of Forbes's Top Ten Technology Books of the Year

How to redesign big, old companies for digital success featuring a survey of 300+ business leaders and 30+ global organizations, including Amazon, Uber, LEGO, Toyota North America, Philips, and USAA.

Most established companies have deployed such digital technologies as the cloud, mobile apps, the internet of things, and artificial intelligence. But few established companies are designed for digital. This book offers an essential guide for retooling organizations for digital success through 5 key building blocks:
 
Shared Customer Insights
 Operational Backbone
 Digital Platform
 Accountability Framework
 External Developer Platform
 
In the digital economy, rapid pace of change in technology capabilities and customer desires means that business strategy must be fluid. As a result, business design has become a critical management responsibility. Effective business design enables a company to quickly pivot in response to new competitive threats and opportunities. Most leaders today, however, rely on organizational structure to implement strategy, unaware that structure inhibits, rather than enables, agility. In companies that are designed for digital, people, processes, data, and technology are synchronized to identify and deliver innovative customer solutions and redefine strategy. Digital design, not strategy, is what separates winners from losers in the digital economy.

Designed for Digital offers practical advice on digital transformation, with examples that include Amazon, BNY Mellon, DBS Bank, LEGO, Philips, Schneider Electric, USAA, and many other global organizations. Drawing on 5 years of research and in-depth case studies, the book is an essential guide for companies that want to disrupt rather than be disrupted in the new digital landscape.

Series Foreword
Preface and Acknowledgments
1 Digital Business Design
2 Building Shared Customer Insights
3 Building an Operational Backbone
4 Building a Digital Platform
5 Building an Accountability Framework
6 Building an External Developer Platform
7 Developing a Roadmap for Your Digital Transformation
8 Designing Your Company for Digital
Appendix 1: Committing to an Operating Model to Build an Operational Backbone
Appendix 2: Assessing Your Building Blocks for Digital Transformation
Notes
Index