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Mastering Communication

Mastering Communication
Lead It, Learn It, Master It
Nicky Stanton
Macmillan Education
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Artikel-Nr:
9780230216921
Veröffentl:
2009
Seiten:
496
Autor:
Nicky Stanton
Gewicht:
738 g
Format:
235x157x28 mm
Serie:
Palgrave Master Series
Sprache:
Englisch
Beschreibung:

NICKY STANTON is a Management Consultant and Trainer in managerial development and communication. She has worked in the industry as a Training Officer and in education as a Senior Lecturer in Communication and Head of a business studies department.
Fully revised and updated, this new edition is essential reading for anyone wanting to improve their communication skills and knowledge of how communication works in organisations. Reflecting developments in information technology, communication research and twenty-first business practice, the text offers a significant contribution to the subject.
If you want to improve your own communication skills and your knowledge of how communication works in organisations, then this book is for you
Preface
Introduction
Acknowledgements
The Process of Communication
Speaking Effectively
Listening
Human Interaction and Non-Verbal Communication
Telephone, Voicemail and Mobile
Interviewing
Being Interviewed for a Job
Communicating in Groups
Running and Taking Part in Meetings
Giving a Talk or Presentation
Using Visual Aids
Faster Reading
Better Reading
Writing/Emailing Business Letters
Applying for a Job by Post or Email
Writing/Emailing Reports
Emails - Notes or'Memos', Messages, Attachements, Forms and Questionnaires
Visual Communication
Getting to Grips with Grammar
Common Problems with English
Appendices
A Final Word
Bibliography
Answers to Exercises
Index

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