Systems Thinking

Systems Thinking, Third Edition combines systems theory and interactive design to provide an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity. This new edition has been updated to include all new chapters on self-organizing systems as well as holistic, operational, and design thinking.

The book covers recent crises in financial systems and job markets, the housing bubble, and environment, assessing their impact on systems thinking. A companion website is available at interactdesign.com.

This volume is ideal for senior executives as well as for chief information/operating officers and other executives charged with systems management and process improvement. It may also be a helpful resource for IT/MBA students and academics.

Part I: Systems Philosophy: The Name of the Devil 1. How the Game Is Evolving

Part II Systems Theory: The Nature of the Beast 2. Systems Principles 3. Socio-cultural Systems 4. Socio-cultural System 2

Part III: Systems Methodology: Logic of the Madness 5. Holistic Thinking 6. Operational Thinking 7. Design Thinking 8. Design Thinking (2), Formulation of mess 9. Designing thinking (3), Business Architecture

Part IV: Systems Practice: The Gutsy Few 10. Oneida Nation 11. Butterworth Health System 12. Marriott Corporation 13. Commonwealth Energy 14. Carrier Corporation