Crew Resource Management

Anca, José
Joey Anca is the Human Risk Manager for Metro Trains Melbourne in Australia. Joey has a long career in aviation, having pioneered with Bob Helmreich the Cockpit Management Attitudes Questionnaire (CMAQ), when the known universe was grappling with the new-found pill of Crew Resource Management (CRM). Bob (the NASA/UT team, Joey and other aviation earthlings) took off into other safety-critical domains. Joey is a proud Filipino who has worked in a number of airlines and railways in Australasia. He lives in Melbourne, Australia and teaches Threat and Error Management (TEM) at Swinburne University of Technology. His day-job is keeping the railways in Melbourne safe.

Crew Resource Management, Second Edition continues to focus on CRM in the cockpit, but also emphasizes that the concepts and training applications provide generic guidance and lessons learned for a wide variety of "crews" in the aviation system as well as in the complex and high-risk operations of many non-aviation settings. Long considered the "bible" in this field, much of the basic style and structure of the previous edition of Crew Resource Management is retained in the new edition. Textbooks are often heavily supplemented with or replaced entirely by course packs in advanced courses in the aviation field, as it is essential to provide students with cutting edge information from academic researchers, government agencies (FAA), pilot associations, and technology (Boeing, ALION). This edited textbook offers ideal coverage with first-hand information from each of these perspectives. Case examples, which are particularly important given the dangers inherent in real world aviation scenarios, are liberally supplied. An image collection and test bank make this the only text on the market with ancillary support.

The only CRM text on the market offering an up-to-date synthesis of primary source material
New edition thoroughly updated and revised to include major new findings, complete with discussion of the international and cultural aspects of CRM, the design and implementation of LOFT
Instructor website with testbank and image collection
Liberal use of case examples

NASA research shows that CRM training saves lives, and nearly 15 years after the first edition, CRM concepts have not just endured but have expanded. Material from the first edition has been fully updated and 50% new material is included. CRM 2e provides essential firsthand information from a variety of aeronautic perspectives--academic research, government agencies (FAA), pilot associations, and technology (Boeing, ALION). Case examples are liberally supplied. An image collection and test bank are offered, making this the only text on the market with ancillary support. The only truly up-to-date and comprehensive work on the topic, CRM 2e will be a valuable resource for commercial and military airline training curriculum as well as for business professionals interested in effective communication among interactive personnel.

PART 1 THE NATURE OF CRM 1. Why CRM? Empirical and Theoretical Bases of Human Factors Training 2. Teamwork and Organizational Factors 3. Crews as Groups: Their Formation and their Leadership 4. Communication and Crew Resource Management 5. Flight Crew Decision-Making 6. CRM (Non-Technical) Skills d Applications for and Beyond the Flight Deck

PART 2 CRM TRAINING APPLICATIONS 7. The Design, Delivery and Evaluation of Crew Resource Management Training 8. Line Oriented Flight Training (LOFT): The Intersection of Technical and Human Factor Crew Resource Management (CRM) Team Skills 9. Line Operations Simulation Development Tools 10. Crew Resource Management (CRM) and Line Operations Safety Audit (LOSA) 11. Crew Resource Management: Spaceflight Resource Management 12. The Migration of Crew Resource Management Training

PART 3 CRM PERSPECTIVES 13. A Regulatory Perspective 14. A Regulatory Perspective II 15. Integrating CRM into an Airline's Culture: The Air Canada Process 16. The Accident Investigator's Perspective 17. The Airlines' Perspective: Effectively Applying Crew Resource Management Principles in Today's Aviation Environment 18. Conversations on CRM from Outside the USA 19. The Military Perspective

PART 4 CONCLUSIONS 20. Airline Pilot Training Today and Tomorrow 21. The Future of CRM