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Co-Creating Value in Organizations with Itil 4: A Guide for Consultants, Executives and Managers
Besorgungstitel - wird vorgemerkt | Lieferzeit: Besorgungstitel - Lieferbar innerhalb von 10 Werktagen I
Artikel-Nr:
9780113318513
Veröffentl:
2023
Erscheinungsdatum:
01.05.2023
Seiten:
174
Autor:
David Barrow
Sprache:
Englisch
Beschreibung:
After working for IBM, Fidelity International, and Cap Gemini, David Barrow became an independent IT service management consultant covering digital transformations and service management process re-engineering projects in several sectors for various global clients. He has also been a panellist on the 'ITSM Crowd' YouTube channel and the Service Management Social podcast, discussing digital service management and its value to enterprise.
Co-creating Value in Organizations with ITIL 4 expands on the principle of value co-creation described in ITIL 4. Based on the author's personal experience across different business sectors, he presents valuable insight and practical guidance on how to balance ITIL with real world situations. It is an essential read for every executive who is concerned about the long-term viability and value of their organization. Key topics include: - Why ITIL is more than just IT - Defining value - Balancing organizational values - Balancing supplier value - Delivering value to customers - The value of reporting - Adopting a practice-based approach - Embedding continual service