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Itil V3 Small-Scale Implementation Book
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Artikel-Nr:
9780113310784
Veröffentl:
2009
Erscheinungsdatum:
01.07.2009
Seiten:
146
Autor:
U K Stationery Office
Gewicht:
416 g
Format:
217x215x14 mm
Sprache:
Englisch
Beschreibung:
Ivor Macfarlane and Sharon Taylor
ITIL V3 Small-Scale Implementation provides guidance to smaller organizations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication considers the significance of size, the characteristics of small organizations, and how to scale ITIL down for small organizations. Key features: A practical guide to scaling ITIL for use in smaller organizations. Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. Supersedes ISBN 9780113309801.