Crucial Conversations Tools for Talking When Stakes Are High

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

The New York Times and Washington Post bestseller that changed the way millions communicate

"[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
-from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
-Mark Victor Hansen, cocreator of the no 1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

Prepare for high-stakes situations
Transform anger and hurt feelings into powerful dialogue
Make it safe to talk about almost anything
Be persuasive, not abrasive

Communicate best when it matters most! The definitive guide to clear, purpose-driven communication-revised and updated with new insights and powerful techniques

Foreword To The Second Edition Foreword To The First Edition Preface Acknowledgments Chapter 1: What's a Crucial Conversation? Chapter 2: Mastering Crucial Conversations Chapter 3: Start with Heart Chapter 4: Learn to Look Chapter 5: Make It Safe Chapter 6: Master My Stories Chapter 7: STATE My Path Chapter 8: Explore Others' Paths Chapter 9: Move to Action Chapter 10: Yeah, But Chapter 11: Putting It All Together Afterword Endnotes Index