Beat the Cuts

While the public sector is faced with axing services to save billions and deliver 25% - 40% budget cuts, there are organisations that are not only saving services but improving them and massively cutting costs as a result. Public sector leaders are currently weighing up heart-wrenching decisions to slash public services. This book shows that these dilemmas can be avoided. With no complex change programmes, expensive IT projects or extended training courses, this book describes a simple but effective method. It starts with the key questions and actions that will overcome resistance to change, enthuse staff and get concrete results in weeks. One government department, described in the book, discovered how to remove 52% of the calls to its new contact centre, eliminate 91% of its process steps and drastically improve service to its users. A 25% - 40% cut in budget is easy when you know how. If you are involved in the public sector and don't want to see services decimated, this is a must read book.

While the public sector is faced with axing services to save billions and deliver 25% - 40% budget cuts, there are organisations that are not only saving services but improving them and massively cutting costs as a result. If you are involved in the public sector and don't want to see services decimated, this is a must read book.

How to improve public services and easily cut costs. While the public sector is faced with axing services to save billions and deliver 25% - 40% budget cuts, there are organisations that are not only saving services but improving them and massively cutting costs as a result. Public sector leaders are currently weighing up heart-wrenching decisions to slash public services. This book shows that these dilemmas can be avoided. With no complex change programmes, expensive IT projects or extended training courses, this book describes a simple but effective method. It starts with the key questions and actions that will overcome resistance to change, enthuse staff and get concrete results in weeks. One government department, described in the book, discovered how to remove 52% of the calls to its new contact centre, eliminate 91% of its process steps and drastically improve service to its users. A 25% - 40% cut in budget is easy when you know how. If you are involved in the public sector and don't want to see services decimated, this is a must read book. BeatTheCuts.com

IntroductionFundamental Ideas1 Improving service cuts cost2 Customer provides the reason3 Appreciation for a system4 Understanding variation5 Flow and pull6 Problem solving with HELPPeople7 Good culture comes from good work8 People want to do a good job9 Real motivation comes from within10 The waste of staff potential11 Job roles must changeSystems in Practice12 Management traps13 Flow versus scale14 Not all work is valid15 Measures drive behaviour16 Behavioural pressures17 Transactional servicesComplex Human Services18 Beyond transactions19 Inside in20 Follow the customerTake Action21 Create your own models22 Subtle interventions23 Start todayAfterwordFind out moreBibliographyAbout the authorAcknowledgements