Beschreibung:
This book presents an international snapshot of communication in healthcare settings and examines how policies, procedures and technological developments influence day to day practice. Brings together a series of papers describing features of healthcare interaction in settings in Australasia, the U.S.A, continental Europe and the UK Contains original research data from previously under-studied settings including professions allied to medicine, telephone-mediated interactions and secondary care Contributors draw on the established conversation analytic literature on healthcare interaction and broaden its scope by applying it to professionals other than doctors in primary care Examines how issues relating to policy, procedure or technology are negotiated and managed throughout daily healthcare practice
This book presents an international snapshot of communication inhealthcare settings and examines how policies, procedures andtechnological developments influence day to day practice.* Brings together a series of papers describing features ofhealthcare interaction in settings in Australasia, the U.S.Acontinental Europe and the UK* Contains original research data from previously under-studiedsettings including professions allied to medicinetelephone-mediated interactions and secondary care* Contributors draw on the established conversation analyticliterature on healthcare interaction and broaden its scope byapplying it to professionals other than doctors in primarycare* Examines how issues relating to policy, procedure or technologyare negotiated and managed throughout daily healthcarepractice
List of Contributors.1 Beyond 'doctor and patient': developments in the study ofhealthcare interactions (Alison Pilnick, Jon Hindmarsh andVirginia Teas Gill).2 Dialling for donations: practices and actions in the telephonesolicitation of human tissues (T. Elizabeth Weathersbee andDouglas W. Maynard).3 Managing medical advice seeking in calls to Child Health Line(Carly W. Butler, Susan Danby, Michael Emmison and KarenThorpe).4 Practitioners' accounts for treatment actions andrecommendations in physiotherapy: when do they occur, how are theystructured, what do they do? (Ruth Parry).5 'I've put weight on cos I've bin inactive, cos I've 'ad meknee done': moral work in the obesity clinic (HelenaWebb).6 Progressivity and participation: children's managementof parental assistance in paediatric chronic pain encounters(Ignasi Clemente).7 Embedding instruction in practice: contingency andcollaboration during surgical training (Marcus Sanchez SvenssonChristian Heath and Paul Luff).8 Creating history: documents and patient participation innurse-patient interviews (Aled Jones).9 Listening to what is said - transcribing what is heard:the impact of speech recognition technology (SRT) on the practiceof medical transcription (MT) (Gary C. David, Angela CoraGarcia, Anne Warfi eld Rawls and Donald Chand).Index.