Knowledge Works

Knowledge Works is a handbook full of ideas to help you draw on people's knowledge to keep ideas fresh, reduce waste, and build competence and capability. You can either dip into it according to your needs, or work through it in a more systematic way to create a plan to improve your organization's performance. "e;Knowledge Works is a very practical book that provides proven solutions for important knowledge-related problems in organizations including: how to convince managers that knowledge is important, how to create a knowledge-sharing culture, and how to improve the quality of conversations. A must-read for all managers of knowledge-intensive organizations."e; Daan Andriessen, Professor of Intellectual Capital, Inholland University of Applied Sciences, The Netherlands "e;To be successful as a manager, you need to make better decisions, be more innovative and to do more with less. In this highly practical handbook, Christine Van Winkelen and Jane McKenzie offer new ideas to challenge your current thinking and achieve this. Their work is soundly based on 10 years collaborative research with the Knowledge Management Forum at the Henley Business School."e; David Gurteen, Founder and Director, Gurteen Knowledge Community "e;This book shows in a very inspiring and hands-on way how knowledge works. This is an utmost important understanding in the growing intellectual economy for increased operational knowledge effectiveness. The book has in an impressive way systematized many challenging K-works perspectives, from knowledge mapping and flows to social media and knowledge creating conversations. It is demonstrating a number of insightful real life stories and projects during 10 years of the Henley KM Forum, as well as providing valuable reading notes. Happy Knowledge Work ..."e; Leif Edvinsson, Honorary Chairman for the Henley KM Forum, The World s First Professor of Intellectual Capital

Knowledge Works is a handbook full of ideas to help you drawon people's knowledge to keep ideas fresh, reduce waste, and buildcompetence and capability. You can either dip into it according toyour needs, or work through it in a more systematic way to create aplan to improve your organization's performance."Knowledge Works is a very practical book that providesproven solutions for important knowledge-related problems inorganizations including: how to convince managers that knowledge isimportant, how to create a knowledge-sharing culture, and how toimprove the quality of conversations. A must-read for all managersof knowledge-intensive organizations."Daan Andriessen, Professor of Intellectual Capital, InhollandUniversity of Applied Sciences, The Netherlands"To be successful as a manager, you need to make betterdecisions, be more innovative and to do more with less. In thishighly practical handbook, Christine Van Winkelen and Jane McKenzieoffer new ideas to challenge your current thinking and achievethis. Their work is soundly based on 10 years collaborativeresearch with the Knowledge Management Forum at the Henley BusinessSchool."David Gurteen, Founder and Director, Gurteen KnowledgeCommunity"This book shows in a very inspiring and hands-on way howknowledge works. This is an utmost important understanding in thegrowing intellectual economy for increased operational knowledgeeffectiveness. The book has in an impressive way systematized manychallenging K-works perspectives, from knowledge mapping and flowsto social media and knowledge creating conversations. It isdemonstrating a number of insightful real life stories and projectsduring 10 years of the Henley KM Forum, as well as providingvaluable reading notes. Happy Knowledge Work ..."Leif Edvinsson, Honorary Chairman for the Henley KM Forum, TheWorld´s First Professor of Intellectual Capital

Introduction.A handbook that you can dip into according to your needs, orthat you can work through in a more systematic way to improve yourorganization's performance.SECTION I: Establish strategic priorities.By understanding from the outset the sort of knowledge thatmakes a difference to your organization's performance you canfocus limited resources of time and attention on the things thatwill have the biggest impact in terms of generating value.CHAPTER 1:Identifying valuable knowledge.CHAPTER 2:Making a comprehensive assessment of knowledgeflows.Section II: Enable operational effectiveness.By connecting well established knowledge-sharing practices withcore business activities you can avoid "reinventing thewheel" and do more with less.CHAPTER 3:Taking knowledge initiatives to the front line of theorganization.CHAPTER 4:Integrating knowledge practices into projects.CHAPTER 5:Working collaboratively in partnerships.Section III: Stimulate innovation.By retaining and developing expertise and understanding how tocombine knowledgebased methods and approaches more effectively, yougenerate more innovation.CHAPTER 6:Building knowledge enabled innovation capability.CHAPTER 7:Retaining and developing expertise.Section IV: Increase learning capacity.By creating mechanisms to join up the learning that ishappening around the organization, you create the conditions forgreater operational effectiveness and stimulate new thinking andinnovation.CHAPTER 8:Joining up individual and organizational learning.CHAPTER 9:Extracting knowledge value using document managementsystems.CHAPTER 10:Sustaining effective communities of practice.CHAPTER 11:Learning from external collaborations.Section V: Become more agile.By creating the conditions that help people adapt their knowledgeand understanding to the constant turbulence in the outside worldthe organization can become more responsive to new challenges.CHAPTER 12:Making more knowledgeable decisions.CHAPTER 13:Using social media for knowledge sharing.CHAPTER 14:Transforming relationships and structures inorganizations.Section VI: Make change stick.By developing key knowledge-sharing behaviours and usingeffective communication approaches you show people why a knowledgeapproach matters and what they need to do themselves tocontribute.CHAPTER 15:Developing knowledge-sharing behaviours and effectiveknowledge activists.CHAPTER 16:Moving from hard sell to compelling buy.CHAPTER 17:Improving the quality of conversations.CHAPTER 18:Taking account of national culture in designingknowledge initiatives.Index.