Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard. Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard. Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success. Identifies and tackles head-on the serious obstacles unique to the world of government and nonprofits in implementing the balanced scorecard methodology. Includes action plans to walk the reader through specific implementation challenges.

The Balanced Scorecard is the leading methodology for implementingperformance management systems and improving efficiency. Focusingdirectly on the public and not-for-profit sectors, this book helpsthese organizations overcome the unique challenges they face whenimplementing a Balanced Scorecard.* Guides government and nonprofit organizations through theimplementation of a performance management system using theBalanced Scorecard.* Authors bring a wealth of implementation knowledge andexperience to this book, leading to hands-on, practical guidanceand tips to that ensure success.* Identifies and tackles head-on the serious obstacles unique tothe world of government and nonprofits in implementing the balancedscorecard methodology.* Includes action plans to walk the reader through specificimplementation challenges.

Preface.Acknowledgments.PART ONE: INTRODUCTIONTO PERFORMANCE MEASUREMENT AND THEBALANCED SCORECARD.Chapter 1: Introduction to the Balanced Scorecard.Chapter 2: Adapting the Balanced Scorecard to Fit the Public andNonprofit Sectors.PART TWO: POURING THEFOUNDATION FOR BALANCEDSCORECARD SUCCESS.Chapter 3: Before You Begin.Chapter 4: Training and Communication Planning for BalancedScorecard Success.Chapter 5: Mission, Values, and Vision.Chapter 6: Strategy: The Core of Every Balanced Scorecard.Chapter 7: A Balanced Scorecard within Your PerformanceManagement Framework.PART THREE: DEVELOPINGYOUR BALANCEDSCORECARD.Chapter 8: Developing Performance Objectives on a StrategyMap.Chapter 9: Performance Measures, Targets, and Initiatives.PART FOUR: MAXIMIZINGTHE EFFECTIVENESS OF THE BALANCEDSCORECARD.Chapter 10: Creating Alignment by Cascading the BalancedScorecard.Chapter 11: Linking Resource Allocation to the BalancedScorecard.Chapter 12: Reporting Results.Chapter 13: The City of Charlotte: A Balanced Scorecard SuccessStory.Chapter 14: Sustaining Balanced Scorecard Success.Glossary of Key Balanced Scorecard and Performance ManagementTerms.Index.